Frequently Asked Questions

You may do so at walk in ticketing counter or online at For the best convenience, you can also buy from our mobile app (scroll down to the bottom of the page).

You can enjoy great discounts or combo package through online purchase.

Yes, you may purchase the ticket on the day itself at the counter or you can select the present date through the mobile app.

Depends on the package offered. You can refer to the description of the package to determine.

For your convenience, a variety of payments methods are accepted including using credit or debit card and online banking.

Yes. You may show your identification card & confirmation email via telephone (H/P) the respective counter upon redemption.

Park admission is valid for per entry only. You can’t re-enter the attraction once you leave the attractions.

A child above 90cm and below 11 years old will require a child ticket. However if your child is below 90cm no ticket is required.

No. Please note that confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.

Due to Malaysia’s tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early lunch or dinner, or enjoying any of our indoor attractions.

No. Third party collection is not allowed.

“Pax” means “Passenger” or “Person”, a Passenger can be an adult, child (2-12 years old) or infant (below 2 years old).

No, i-City only accept FREE member registration online through this website.

No. You required to make online purchase by yourself. However, if you need further assistance, please contact our customer service.

You may check out at

*Management reserves the right to change the operation hours, close any rides or attractions, restrict the number of visitors, cancel or amend any activity without prior notice.

Senior Citizen rates are applicable to patrons who are 60 years old and above and i-City Staff will need to verify their I.C. upon redemption.

No. I-Ticket vouchers are generally not transferable. I-City Staff have the right to check and disallow the redemption of the voucher if the voucher is redeemed by a different person and ID is not match.

Feel free to take as many pictures as you would like. However, please note that production cameras are not allowed into the park.

No pets or animals are allowed within our premises.

Smoking is allowed only within designated areas. We urge customers to be considerate and observe the designated smoking areas.

Yes. We have plenty of F&B Outlets such as KFC, Subway, Old Town, Chicken Rice Shop and Spices of Penang. If you want to enjoy snacks and light food such as Big Apple, Hot & Roll, Durian Tempura, Candies, Hot Coffee and Churos, you can visit WOW Street.

Monday to Sunday (6am – 7pm): 1st 2 hour or part thereof,RM3, Subsequent 2 hour of part thereof RM3. Monday to Sunday (6pm – 6am): Per Entry, RM10

Still can't find answers to your questions from this FAQ?
Please contact us below:

For enquiries on Theme Park 
Customer Service Hotline: 
Email : 
Tel : +603 5521 8868 

For enquiries on Online i-Ticketing
Customer Service Hotline: 
Email : 
Tel : +603 5521 8868 

Whatsapp : +60 19-348 5890

(Call for inquiry : Weekday: 9.00 am – 6.00 pm , Saturday : 9.00 am – 1.00 pm , Sunday & Public Holiday: Close)

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